Guarantee & Warranty
At Donna Bella, we take pride in offering top-notch hair stylers, meticulously crafted to meet the highest standards.
When used as per the instructions in this manual, our devices deliver unparalleled performance. We stand behind the quality of our products with a limited lifetime guarantee, assuring you of excellence in both materials and workmanship. Furthermore, our commitment extends to providing a prompt response to your warranty requests.
It's important to note that the guarantee does not cover products acquired from unauthorised dealers on the internet, as they may not represent Donna Bella's authentic products. Purchasing through these channels forfeits your warranty.
To validate your warranty, please register your product within 90 days at www.donnabella.co.uk.
Retain your dated receipt as proof of purchase, as this is necessary for warranty validation. The warranty does not apply to devices exhibiting signs of abuse, damage, or those we deem not to be defective. Additionally, it is not valid if the product has been dropped or repaired by an unauthorised person.
In the rare event that you come across a defective product, we kindly request you to initiate contact with our customer service team first, by sending an email to email@example.com .
During the initial year following your purchase, we offer a complimentary replacement service, with the only cost incurred being the shipping charges for the defective item.
If the product exhibits defects after the first year, we encourage you to return it in its original packaging, accompanied by a payment of £38,00, along with an additional £2,99 to cover shipping and handling. For our 4inOne Set, a handling and processing fee of £49,95 plus a £2,99 charge for shipping applies.
The delivery of your replacement is within a 7-10 business day timeframe.
We kindly request that you also provide your most up-to-date mailing address and contact number to facilitate the process. Your satisfaction remains our utmost priority.
Rest assured, nothing in this guarantee impacts or diminishes your statutory rights. Register your product online at www.donnabella.co.uk to activate your warranty.